Questions & Answers

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CONTACT INFORMATION

50 East 52nd Street
Brooklyn, NY 10022
United States

+1322224332
+4643758533

info@google.com
support@google.com

Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

FREQUENTLY ASKED QUESTIONS

Pricing couldn’t be easier. Customers are charged $1.75 per pound. Dry cleaning and large bedding items are priced by the piece.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

We accept MasterCard, Visa, Discover and American Express cards.

There are no pickup or delivery fees. However, there are service fees in certain areas that we have challenges in servicing. 

The minimum order is 15 lbs for wash and fold. There is a minimum charge of $40.00 for Dry Clean ONLY orders.

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out or cancel the day of pickup, we do reserve the right to charge a $40.00 missed pickup fee to cover costs.

None whatsoever. You can cancel or suspend your account at any time.

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.

Yes we do sell laundry bags. Our laundry bag are built of 100% nylon and holds up to four loads of laundry (appx. 40 lbs).

**Please note that laundry bag purchases are non refundable.

 

That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time.

Please note that any laundry greater than 40 lbs may require a 2-day delivery. Any laundry greater than 100lbs may require a 3-day delivery.